Shipping

-Aproximated shipping time delivery worldwide: (once the package dispatched)

-Registered Airmail CHINA: 12-18 working days, sometimes up to 30-35 days. Online tracking at track-trace.com/post is slow an unefficient, it might show stucked at one place sometimes for more than a week, don´t panic, it´s normal, that´s how registered airmail it works.

-EMS CHINA: 7-10 working days, sometimes up to 15 days. Online tracking at www.ems.com.cn or your local post´s website it´s quite slow: Dispatched, Processed, Handed Over Customs, Released From Customs, these are the usual online informations and it takes days until you will see the changing status until finally delivered.

-FedEx, DHL, UPS, TNT CHINA: it takes 3-5 working days. Online tracking is quite ¨real time¨

-EU shipping takes around 2 weeks. We usually forward from Spain (http://www.correos.es) or UK (http://www.royalmail.com) randomly, please note that spanish tracking number ends with ES and UK tracking number ends with GB

Please consider that all above mentioned are aproximate and don´t confuse the possible poor service or delays of the shipping companies with the service of torobravo´s®

PRICES AND OPTIONS:

We ship both from CHINA or EU, depending on the destination country

Before you finish your purchase, you have an option for each shipping method which depends on the destination country. We think that safety it´s more important than faster delivery, so to countries (specially some EU) where have strict custom checks, we have only 2 options: registered airmail from China (the slowest but safest method from CN), or forwarding through EU.

If you purchase an EU shipping you will receive 2 tracking numbers. The first one is from China to EU, and the second one is from EU to your destination country, so you can follow your package online each step.

Clothes and others we are shipping free of charge worldwide by registered airmail from China, if you wish to be forwarded from EU, please contact us.

USA
Registered Air Mail CHINA: $15 USD

EMS CHINA: $35 USD

CANADA: 
Registered Air Mail CHINA: $15 USD

EMS CHINA: $25 USD

AUSTRALIA: 
Registered Air Mail CHINA: $15 USD
EMS CHINA: $25 USD

SPAIN, GREECE, CYPRUS,  IRELAND, CROATIA:
Registered Air Mai CHINA: $15 USD
EMS CHINA: $25 USD
Express (FedEx/DHL/UPS/TNT) CHINA: $45 USD

BELGIUM, THE NETHERLANDS, LUXEMBURG, FRANCE, GERMANY, ITALY, PORTUGAL, SWITZERLAND, DENMARK, SLOVENIA, SLOVAKIA, CZECH REPUBLIC:
forwarded from EU (randomly from Spain or UK): $60 USD (price contains 2 shipments: China to EU (via Express) and from EU to destination country (via local urgent mail)
registered airmail CHINA: $15 USD

SWEDEN, NORWAY, FINLAND:
EMS CHINA: $25 USD

ROMANIA, HUNGARY, BULGARIA, POLAND:
EMS CHINA: $35 USD
Express (FedEx/DHL/UPS/TNT) CHINA: $65 USD

SERBIA:
registered airmail CHINA: $15 USD

RUSSIA:
EMS CHINA: $45 USD

SOUTH AFRICA:
registered airmail CHINA: 15 USD
Express (FedEx/DHL/UPS/TNT) CHINA: $60 USD

UNITED ARAB EMIRATES:
Express (FedEx/DHL/UPS/TNT) CHINA: $45 USD

We do not ship to Brazil and Switzerland only at your own risk (including EU forwarding)

-Once your parcel is shipped, a tracking number will be sent to your email address. This number can be tracked usually next day online. 

 

FAQ about shipping:

The tracking number doesn´t show up online.

-Make sure it is the right website where you track it. 

-Usually we send you the tracking number a few hours before the parcel is picked up, depending on when it is dispatched from the sorting center, the tracking will show up online the next working day, sometimes it takes one or two days more, especially in the weekends.

My EMS/Registered Airmail/other package was shipped X days ago and it still haven´t received it. 

-Once a package it is shipped we do not have absolutely any kind of control about the delivery time, even if we would like to, shipping companies don´t accept complaints for a period of time which is considered normal for them. The system is slow on the update, please be patient and feel safe buying from our website.

-If a registered airmail was not delivered after 40days since dispatched, we will fill a complain and an investigation will follow to solve the issue. 

-If an EMS package was not delivered for 20days since dispatched same investigation will follow as above.

-FedEx, DHL, TNT, UPS customer service is much more better and online following is quite real time but unfortunately it´s not safe in every country

-Please remember, if you see that the package empty, DO NOT SIGN FOR IT, make it OUR problem and NOT yours.